Top 10 VoIP providers in 2021
A good VoIP The provider guarantees the highest quality transparent online telecommunications services for businesses of all sizes, making interactions easier and more rewarding for employees and customers. Moreover, the best thing about VoIP services is that they are Cheaper than traditional telephone systems and much easier to set up. Additionally, with cloud VoIP, customers can move direct extensions to new geographic locations with just a few clicks in the self-management platform provided.
However, choosing the right service provider is not an easy task. With so many options, how do you decide which one is right for you?
If you’re having trouble choosing one, you’ve come to the right place. In this article, we discuss the best VoIP systems for 2021.
8 × 8 Inc. provides cloud communication and customer engagement solutions. This includes voice, contact center, video, mobile and unified communications for businesses, from small to large enterprises. All 8 × 8 plans include unlimited national calling, texting and team messaging, call routing and forwarding, voicemail transcription, call recording and integration with a variety of functions. third-party applications, free local, free and universal international numbers. The company offers several economic international plans for those who need global connectivity. Since 8 × 8 is a cloud-hosted VoIP business phone system, it does not require any complex PBX hardware. 8 × 8 works with many telephone operators to always guarantee high call quality and for each call the system selects the path of least resistance. If a network segment is not available, traffic is automatically routed to one of the other operators to ensure call continuity.
RingCentral Office offers a leading cloud-based VoIP platform with many features available that should meet all the needs of the business phone system. In addition, powerful customizations are available to better integrate RingCentral Office with other applications using APIs. RingCentral Office stands out in the mid-to-large business market. It is a full service cloud PBX which makes this solution complete including advanced features like UCaaS and custom application integration. RingCentral Office has all the basic necessities of a virtual PBX including automatic satellite, corporate directory, call transfer and management, and various extensions. It also has an iOS and Android app, allowing customers to turn their smartphones into a more traditional desk phone.
Nextiva is a VoIP company based in Scottsdale, Arizona. They offer a simple yet powerful phone system for businesses. Nextiva’s business call management system includes features such as unlimited calling, unlimited texting and faxing, call queuing, instant conference calls and more. The company provides a complete unified communications system with voice, video, text, mobile apps and web collaboration. All Nextiva plans include unlimited calling to the United States and Canada, as well as voice-to-text, routing and call forwarding. The company offers local, toll-free, and personalized numbers across the United States, as well as a cloud PBX system. The company prides itself on its unmatched reliability and since 2018, Nextiva has not experienced any outages, delivering on its 99.999% uptime promise and serving over 100,000 customers at a time with over one billion calls per year on the most reliable network in the industry.
DIDWW is a platform for telecom professionals with full self-service access and real-time provisioning, APIs and everything needed to gain unparalleled control over voice and SMS services. The company offers the largest fully compliant international coverage of free local, national, mobile, voice and SMS virtual phone numbers in 80 countries and 3,777 area codes worldwide. DIDWW also offers two-way local and global SIP trunks, access to local emergency services, flexible capacity options, free global number portability, number selection tool, cloud phone.systems ™ PBX, softphone professional called call.center ™ and more.
GoToConnect combines Jive VoIP phone systems with GoToMeeting web, audio and video conferencing into a single unified communications platform. It is a reliable, secure and flexible cloud phone system. GoToConnect comes with over 100 cloud-based VoIP features and web, audio and video conferencing. Some of the features provided are custom call routing, team call distribution, time, and geolocation routing to ensure prompt response to calls. Screen sharing and face-to-face meeting rooms are an integral part of the package. The company also offers number porting, mobile and desktop applications, virtual fax, IP phones, as well as local, free and personalized numbers.
NICE inContact is a market leader in providing customers with cloud-based contact center software, and is known for consistently delivering a unique customer experience. The advantages of their contact center include: Modern ACD, offering omnichannel digital first routing and increased business mobility, integrated and comprehensive workforce management solutions to engage and enable contact center agents to meet their business goals, and the automation and artificial intelligence (AI) capabilities to improve. the customer experience and automate the daily tasks of agents and the management of the customer journey. NICE inContact’s mission is to help clients achieve their business goals with cutting-edge cloud technologies, exceptional expertise and service delivery, and a large and diverse partner ecosystem.
Voyced is a VoIP solutions provider operating in over 165 countries around the world. Their coverage includes regular phone numbers, call center DIDs, mobile VoIP numbers, special DIDs, toll-free numbers and UIFN (Universal International Freephone Number) virtual numbers. Some of the features they offer include IVR, Phone Extensions, SoftPhone, Unified Messaging and Virtual Desktops, as well as other IPPBX features that are very useful for businesses of any size. The company also offers several ultra-flexible solutions, such as an Elastic Pool solution, call recording and conference calling, which will greatly benefit companies supporting variable call load in multiple countries. The company also provides 24/7 service monitoring, every day of the year.
CM.com is a cloud-based delivery platform for all communication channels, providing communication through messaging channels and voice solutions, and comprising a customer data platform and innovative payment methods. CM.com provides conversational commerce services from its private cloud platform with 100% proprietary software. The company provides messaging and voice channels such as SMS, Over The Top (OTT) applications, Voice API, and SIP Trunks. These channels can be combined with cloud platform features such as ticketing, identity services, and a customer data platform. CM.com’s customer base is spread across 118 countries, with the company delivering messages to more than 210 destinations, as well as global coverage of local DIDs, free and premium numbers.
Ooma Office is a VoIP service designed to provide small businesses with the communication experience of a large corporation. This product is very easy to use and even includes support for older analog phones as well as many other features one would expect from a cloud enabled PBX. All Ooma plans offer standard VoIP features including unlimited local calling, texting, voicemail, call forwarding, call blocking, and more. With Ooma, customers can either choose a new local number in the US or Canada or port their existing number. Call recording and voicemail transcription are included in the Pro plan, and the company even offers a virtual receptionist, music on hold, and virtual fax. Ooma is easily customizable and is an affordable business VoIP solution for businesses of all sizes.
Numeric keypad is an Ai-based cloud-based communication product that has been built entirely on the Google Cloud platform. Dialpad Talk is a business phone system that offers unparalleled mobility, flexibility and security. Dialpad Talk is available in three service plans, the price of which varies depending on the features included. All plans offer unlimited US and Canada calling, unlimited text messaging, call controls such as transfer, support, and mute. In addition, voicemail transcription, multi-level auto attendants, softphones, and integration with G Suite and Office 365 are available. Dialpad offers its customers local and toll-free numbers in more than 50 countries, as well as international numbers in 25 countries around the world. Because Dialpad Talk is a cloud-hosted business telephone VoIP system, no site-based PBX equipment needs to be installed or maintained.
Probably the most important thing when choosing a service provider is to clearly identify the needs of your business. You should be wondering what kind of numbers do you need? Do you need an extension transfer? Maybe the messaging? Do you need a human assistant and 24/7 support? What about integration into other platforms? Make a complete list of requirements and preferences, then start selecting and analyzing VoIP providers.
We hope this article will help you find the best VoIP service for your business.
You can also check out our article on setting up VoIP for your office. here.