Top 10 virtual assistants and chatbots predictions for 2022



by Adilin Béatrice

October 3, 2021

In the digital world, the consumer industry is heavily fueled by virtual assistants and chatbots. Will you believe it if I tell you that chatbots started out in 1966? Yes! MIT professor Joseph Weizenbaum introduced the first chatbot, ELIZA, in the 1960s. ELIZA used substitution methodology and pattern matching to simulate conversation. Almost six decades later, developments in artificial intelligence are fueling the predictions of virtual assistants and chatbots. Traditionally, virtual assistants and chatbots had limited capabilities with predetermined responses. But as technology evolved, today’s futuristic chatbots are able to perform real-time analysis and provide answers quickly. In a nutshell, they are programmed to handle business queries and developments, including answering customer questions, understanding tasks, planning things, and more. Through continuous interaction with humans, algorithms get the flavor of more human data and perspectives, which ultimately helps them perform better. According to a report, 67% of consumers worldwide use chatbots and virtual assistants for customer support. Year by year, the usage and functionality is expected to increase. Analytics Insight has listed the top 10 best virtual assistants and chatbots predictions for 2022.

Top trends in virtual assistants and chatbots for 2022

Streamline business with personalized chatbot services

The Covid-19 has significantly accelerated the digital transformation. According to a report, more than 78% of employees estimated that their companies have stepped up their technology infrastructure due to the pandemic. This not only impacted remote employees, but also the services provided by companies. Customer engagement has also been very sophisticated with the help of virtual assistants and chatbots. Even personalized chatbot services are drawing more consumers into advanced business plans.

Virtual or digital assistants to save employees time

Often, organizations ask employees to work smarter, not harder. Companies are now committed to making work easy and comfortable for workers. They employ virtual or digital personal assistants to handle time-consuming and repetitive tasks. Businesses plan their process and automate conversations to save time.

Chatbots in your native language

Despite the familiarity and adoption of the “English” language, reaching customers in their native language has its own set of benefits. Therefore, 2022 will see more and more companies offering disruptive multilingual chatbots and virtual assistants who can speak many languages. They will adopt Natural Language Processing (NLP) to provide context based on customer behavior and preferences.

The next big disruption is chatbot payment

Chatbots have been serving the basic needs of customers for a very long time. However, now is the time for technology to move forward and leverage more critical services like payments. Yes! In 2022, businesses will begin integrating chatbots and payment services to ease the burden of buying and selling. It will be as easy as “Buy the white t-shirt in my basket” and the chatbot will do it the next minute by processing the payment from your bank account.

Chatbots to have a human touch

Already, chatbots and virtual assistants are becoming humans’ best friends. Fortunately, this trend is expected to intensify further over the coming year. For example, chatbots and virtual assistants will get a pinch of human intelligence and touch. The constant interaction between humans and chatbots will cause them to interact better with us in the future.

Use chatbots on social networks

The tech buzz has driven companies to use social media as a major platform for promotion and advertising. Social media is no longer used to simply express your own opinion, it has evolved far beyond that. To keep up with the trend train, tech companies are using chatbot services to better understand customer needs and improve ways the business can help them.

Take advantage of chatbot analytics and insights

Real-time data analysis is becoming extremely important in the business ecosystem today. Since almost a lot of business operations shift to chatbots, it’s time to unleash some chatbot analytics and insights. These chatbots keep a record of questions asked, answers provided and requests transferred to agents. Businesses can use this information to improve services in real time.

Chatbots in recruiting services

Recruitment services are becoming more and more automatic. From sorting the resume to finding the right candidate, recruiting technologies can do all the basic tasks. Taking a step forward, chatbots are now useful for connecting directly with candidates. For example, they screen out suitable candidates, answer their basic questions, and schedule them for interviews.

Bring sentimental analysis into chatbots

Sentimental Analysis is at the top of the list for companies looking to better understand their customers and leverage services based on their mental state. By infusing sentimental analysis with chatbots and virtual assistants, companies are giving space to technology to capture the plight of humans. They record customer conversations and analyze their sentiment level. Chatbots can even tell if the consumer is happy with the service or not.

An increase in the use of low-code chatbots

The increase in the use of low-code chatbots has been around since the start of the pandemic. But it is expected to intensify further in 2022. As the urgent need for chatbots has become the new normal, businesses will be looking for more low-code chatbot platform services. In addition, it will also ease the burden on non-technical employees, as everyone will be able to get their hands on these futuristic developments that require less technical knowledge.

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