SaaS will continue to transform businesses in 2022
Software as a Service (SaaS) has been one of the most significant advancements in the age of cloud computing and enterprise networks, with Gartner predicting end-user spending on SaaS services to exceed $ 171 billion by 2022. Because SaaS is so easy to adopt for individuals and businesses, it has shaped the way businesses approach networking as a whole. Here are some trends to consider as it continues to be adopted in 2022.
Wider adoption of the business
Netskope said companies use an average of 1,071 cloud services for their operations. The best solutions, such as Salesforce, have seen unprecedented growth, from $ 161 billion in January 2020 to over $ 250 billion the following year.
Businesses need to ensure that this rapid adoption doesn’t bypass IT and other business leaders. It’s easy for key business stakeholders to lose control over the tools their business has adopted. This is all the more true as many companies have moved to remote working models. Adopting AIOps is one way for businesses to fight surveillance. Ironically, many solutions used by companies that use AIOps in their business operations are themselves SaaS products.
The benefit of this new ubiquity will be the improvement in the soft skills of the employees. As hyper-automation and digital transformation help influence the SaaS space, expect more employees across the company to familiarize themselves with industry-standard tools.
Regardless, the wide adoption of SaaS applications for enterprises is fast becoming an industry standard. Much of this can be attributed to the continued digital transformation of the business and the general acceptance of automated business operations.
Read more : The evolution of data centers lies in digital transformation
It is becoming increasingly evident that companies acquire a level of vulnerability when they use SaaS solutions. As most SaaS platforms operate through cloud computing and networking, data centers and IT infrastructure could face an increase in cyber attacks.
These concerns are growing as the Internet of Things (IoT) and the adoption of 5G introduce new vulnerabilities. Going forward, businesses must prioritize cybersecurity by putting it at the forefront of their operations and creating concrete measures to mitigate threats.
Writers Tom Wheeler and David Simpson made a case for new approaches to cybersecurity in their 2019 Brookings Report, noting how businesses and individuals must embrace a ânew cyber due diligenceâ. Cyber ââDue Diligence requires prioritizing security in the DevOps cycle, adopting advanced solutions to handle complex attacks, and investing sufficient resources in cybersecurity for businesses. This is a tangible step that companies should consider for 2022.
New methods of surveillance
As previously mentioned, IT managers struggle to effectively oversee their business operations as the global workforce is constantly moving to work from anywhere. This struggle extends to monitoring the number of SaaS applications adopted by enterprises.
A Pulse Q&A report shows that 56% of IT managers still rely on traditional means, such as internal tools and even manual spreadsheets, to manage their SaaS applications. In addition, only 41% of IT teams are able to tackle the management of SaaS applications beyond simple license tracking.
This means that the methods used by IT teams to track their SaaS applications, as well as the scope of their methods, are lacking. This is an issue that is expected to be a priority for both SaaS platforms and business leaders by 2022.
Artificial intelligence as a service
Artificial Intelligence (AI) as a service is essentially a branch of SaaS. Think of it as a SaaS driven primarily by AI and machine learning (ML).
AI as a service will undoubtedly be a priority for AI-driven businesses through 2022. In fact, businesses are already leveraging AI for three main use cases:
- Cyber ââsecurity: AI cybersecurity is one of the fastest growing industries in the AI ââspace. Companies use these solutions to learn about human behavior and prevent breaches from occurring.
- Automate tasks: Automating tasks is one of the most practical applications of AI as a service. Using robotic process automation (RPA) software, companies can deploy robots in third-party applications and scale their operations efficiently.
- Virtual assistants: Another practical application of AI as a service, virtual assistants are very useful for companies that want to automate and optimize customer support. Overall wait times can be reduced and clients can get the help they need.
While the application of AI for business is exciting, there are a number of challenges that businesses need to be prepared for. These include onboarding, employee buy-in and cost. Expect wider adoption of AI as a service to address these challenges by 2022.
Read more : Effectively implement AI as a service
Best SaaS Platforms For Resizing
Finally, businesses should be aware of the real tools that are growing in popularity when it comes to business resizing, which refers to the idea of ââcutting expenses and simultaneously increasing the value and efficiency of SaaS applications.
Currently, according to the aforementioned Pulse Q&A study, three major players in the SaaS space are at the forefront of scaling for business:
- Office 365
- Selling power
- Service now
Businesses should not only educate themselves about these tools, but also prepare to use newer and scalable platforms in this industry as well. Other tools that IT managers have identified as best for resizing include Workday, Dropbox, and G Suite.
As 2022 dawns, CIOs and business stakeholders need to work on their resizing strategies. Various factors, such as app contracts, login data, and user engagement data, will become increasingly important. It’s no surprise that many popular resizing tools offer enterprise pricing packages and prioritize usability.
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