NICE expands its portfolio with the launch of CXone in Singapore

PLEASANT NICE relies on its strong product portfolio and innovative pipeline. A growing partner base is remarkable.

The company recently announced the launch of its AI-powered CXone in Singapore. The launch of CXone will provide businesses in Asia-Pacific with tools to eliminate friction and deliver personalized digital customer experiences.

On March 21, NICE subsidiary Actimize launched its advanced X-Sight Entity Risk SaaS solution, which produces a single risk score that provides a financial institution with meaningful insight into its customers across the organization.

X-Sight Entity is powered by AI, machine learning, entity resolution and network analysis. The latest solution helps businesses prevent fraud and improves the effectiveness of anti-money laundering applications.

Good price and consensus

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Broaden the prospects for aid to the base of partners

NICE relies on an expanding partner base and frequent customer wins. The company’s solutions like Inform Elite, Nexidia, Actimize, Robotic Process Automation and Investigate have been gaining traction lately. The increasing availability of NICE products on different platforms helps the company win customers frequently.

Recently, Siam Commercial Bank chose NICE Nexidia Analytics to automate much of its quality management process. With the implementation of Nexidia Analytics, SCB has seen significant changes in agent productivity and improved customer satisfaction.

NICE recently signed a partnership with Magnet Forensics to digitize police record building and investigations.

Under the terms of the partnership, NICE Investigate will be integrated with Magnet REVIEW. The integration will allow police departments to automatically extract and merge digital forensic evidence from digital evidence sources with Magnet REVIEW, streamlining investigations.

NICE Investigate is a Microsoft MSFT Azure Gov cloud-based solution that brings all necessary evidence and related information to law enforcement professionals.

Magnet REVIEW is Microsoft Azure’s secure, cloud-based collaborative digital forensic review platform that enables investigators to access and review digital forensic evidence.

NICE’s partnership with Alphabet Google T ECB BCE also helps him win customers.

In November 2021, NICE entered into a partnership with Google. Under the deal, NICE’s AI-powered CXone has been integrated with Google Cloud’s Contact Center Artificial Intelligence (CCAI) applications to make self-service bots and virtual assistants face-to-face with agents. more efficient.

NICE recently expanded its partnership with Google, adding CXone to Google’s Chrome Enterprise Recommended program.

In September 2021, BCE, Canada’s largest communications company, entered into an agreement with NICE to expand access to its CXone for contact center as a service in Canada.

NICE shares have returned 0.3% over the past year, against the 43.4% decline in Internet software industry Zacks and the 8% rise in the IT and technology sector in the course of the last year.

Currently, NICE holds a Zacks rank #4 (sell).

You can see the full list of today’s Zacks #1 Rank stocks here.

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