Haptik Named Category Leader in G2 Winter 2022 Report for Bot Platforms and Live Chat


SINGAPORE–(COMMERCIAL THREAD) – Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced that it has been recognized as a “Leader” in the Bot Platforms categories and Live Chat in the G2 Winter 2022 Report. G2 Reports, based on market presence and authentic reviews and ratings of real users, are used by over 3 million buyers when making a decision to buy. purchase of software.

Haptik also won the ‘High Performer’ award in Conversational Marketing, Customer Support and Enterprise Live Chat Grids and won 12 badges in all categories. Haptik debuted on G2 in early 2021 and for 4 consecutive quarters, Haptik has carved out a market leadership position in G2 reports. Haptik has a strong user rating of 4.5 / 5, scoring 92% for ease of support and 97% for products going in the right direction.

Haptik delivered very impressive results on G2 in 2021 and they have been named the leader for the last four quarters. They have performed well in all segments, but especially in the competitive middle market space, where they are the clear leaders based on customer feedback, and from their reviews you can see they are offering real added value for their customers ”, comments Chris Perrine, vice president and general manager, Asia Pacific, G2.

Anila Rao, Vice President – APAC, Haptik says: “It is gratifying to know that our customers love what we do and trust us. With more and more APAC businesses relying heavily on automation, Haptik has worked tirelessly this year to help organizations amplify customer engagement, increase conversions, and provide enjoyable support while increasing Best-in-class revenue with the most innovative conversational AI solution. To receive such incredible support from our clients and to see the result of our team’s hard work is truly inspiring.

About Haptik: Haptik is one of the largest conversational AI companies in the world, reaching over 100 million devices and handling over 4 billion conversations. Part of the $ 65 billion internet conglomerate Reliance Jio Platforms, Haptik intelligent virtual assistants enable brands to improve customer engagement and support while increasing revenue. Major Haptik customers and partners include StarHub, MyRepublic, Zurich Insurance, Disney + Hotstar, JioMart, and Whirlpool, among others.


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