Dukhan Bank ‘highly commended’ at Meed Retail Banker International Trailblazer Awards

Dukhan Bank, was “highly commended” in the “Best Use of Machine Learning” category at the 2021 Retail Banker International Trailblazer Awards hosted in partnership with Meed, which recognizes the best retail banking institutions and individuals for delivering innovative services and their commitment. to customer excellence.

It is the first bank in the Middle East to have been rewarded.
This honor recognizes the advanced capabilities of Dukhan Bank’s “Rashid” interactive virtual assistant who answers customer questions about products and services, using machine learning techniques to develop an increasingly powerful understanding of the formulation and context, in order to provide more relevant and intelligent answers. .
‘Rashid’ is currently available to customers on the bank’s website www.dukhanbank.com, mobile app, online banking and on WhatsApp via 4410 0888.
Commenting on the award, Dukhan Bank said, “Our recent digital initiatives continue to improve the customer experience and meet changing needs and expectations. With this in mind, it is particularly pleasing that the sophistication and success of our virtual assistant service has been recognized with this Meed Award.
The jury commented, “Our goal is to support innovative and pioneering GCC companies that challenge traditional business norms and set new standards for an exciting future. Considering the growing importance of virtual assistants in meeting customer needs in a warm, friendly and efficient manner, we were impressed with the advanced technologies developed at Dukhan Bank.
The bank’s other recent product and service innovations – launched as part of a “digital transformation strategy” – include its D-Pay platform such as Apple Pay, Fitbit Pay and Garmin Pay services as well as wearable wristbands for contactless payment service, in addition to QMP e-wallet service and a user-friendly mobile application.
More information can be obtained from www.dukhanbank.com or the call center on 8008555 – or ask ‘Rashid’.

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