Deliver disruptive technology in a non-disruptive way

Smart virtual assistants powered by cutting-edge conversational AI are creating the future of the banking experience, giving customers self-service options to interact with their finances like never before. A good CX can encourage loyalty and turn customers into brand advocates. Bad experiences, on the other hand, can frustrate customers, causing them to consider switching or switching to another brand.

While these investments in virtual assistants offer tremendous value, it’s hard for banks to know where to start on this journey. And that’s understandable because each bank has different goals and timelines for their CX evolution. That’s why it’s critical to understand where a bank is on its journey and what options are available to drive its conversational transformation. has built a proven process just for this. Because every bank is unique, has developed a roadmap that precisely aligns with a bank’s specific needs. This could mean offering live chat to bank customers with no live chat available today. For others, it could mean rolling out a pre-built retail banking virtual assistant across multiple channels. And it could be anywhere in between.

In this session, you’ll learn how easy it is to start and scale your conversational banking journey, no matter where you start.’s panel of experts will discuss pitfalls to avoid and best practices for adopting this transformational technology. This is something you don’t want to miss!

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