Virtual assistants – Work From Homee http://work-fromhomee.com/ Thu, 21 Oct 2021 09:22:08 +0000 en-US hourly 1 https://wordpress.org/?v=5.8 https://work-fromhomee.com/wp-content/uploads/2021/04/cropped-icon-32x32.png Virtual assistants – Work From Homee http://work-fromhomee.com/ 32 32 Why we need to ban “occupied” in a post-pandemic world https://work-fromhomee.com/why-we-need-to-ban-occupied-in-a-post-pandemic-world/ https://work-fromhomee.com/why-we-need-to-ban-occupied-in-a-post-pandemic-world/#respond Thu, 21 Oct 2021 07:13:43 +0000 https://work-fromhomee.com/why-we-need-to-ban-occupied-in-a-post-pandemic-world/ If you ask someone how their week has been, the answer is usually “busy.” In fact, superficially, we’ve never been so busy. Recent research shows that 52% of UK workers said they worked more hours in a week when working from home[i]. It is a badge of honor to say that you are busy. It’s […]]]>

If you ask someone how their week has been, the answer is usually “busy.” In fact, superficially, we’ve never been so busy. Recent research shows that 52% of UK workers said they worked more hours in a week when working from home[i].

It is a badge of honor to say that you are busy. It’s an abbreviated term used to say, “My work matters – don’t question the value I bring. This view is compounded by a culture where, unless you are busy and unhappy at work, you are not successful. If you don’t live up to LinkedIn influencer claim that you get up at 4 a.m., spend an hour in the gym, take the kids to school, and then work 14 hours a day, you’re useless.

Yet being busy offers no value. We all know the phrase “being a busy jerk”. Many more will have heard of Parkinson’s Law, which states that work expands to fill the time available for its completion.

Plus, when people say they are busy, they think it will be applauded by coworkers and managers. But what others hear is that the busy person isn’t very good at prioritizing their time. In short, being busy has no correlation with productivity and it has become a tyranny. We need to stop focusing on how busy we are and more on our productivity.

Productivity has fallen
It has never been more important for the UK as it recovers from the pandemic. Efficiency has always been a huge challenge for our nation. Just before the first lockdown, the UK productivity slowdown was found to be the worst it has been since the Industrial Revolution[ii]. To make this worse, the ONS says output per worker in the second quarter of 2021 was 2.7% lower than pre-pandemic levels[iii]. All of that overtime that we worked is probably to blame.

Yet the adoption of new technologies to improve productivity has exploded over the past 18 months. Thanks to remote working, more and more people are using software such as Microsoft 365, Asana, Monday and Slack. Less than a month after the first lockdown, 2.7 billion minutes of team meetings were recorded in one day[iv].

Become efficient
This raises the question of how HR teams and leaders can increase efficiency, help people become less busy and using the tools we all know now.

First of all, pay attention to the weather. Employees need to understand how to prioritize it, through training, and leaders need to collect and study data on how people use it. Staff can use software such as To Do, which allows them to manage their tasks from a smartphone, tablet and computer.

Meanwhile, team leaders may want to consider Planner, which enables team management, file sharing, and organization. There are also tools that provide data-driven insight into how people work and give them personalized recommendations to improve the way they do it.

With time in mind, always take breaks. If people don’t have time to clear their minds, recuperate, and refocus, they will become tired. This has been shown to reduce the productivity of 66 percent of workers[v]. While an hour for lunch may be the goal, several small breaks have been proven to work just as well.[vi].

No one should be forced to quit their job, but creating a culture where breaks are applauded is important. Maybe you tie those breaks to natural deadlines throughout the day and use scheduling tools to set deadlines with break rewards at the end.

Leaders must also discourage a culture of endless meetings, be it face-to-face, on Zoom, Google, teams of any other platform. They might even want to set limits and come up with polite ways to refuse. For meetings that do take place, encourage them to be shorter and with fewer people. There is also technology available to provide workers and managers with insights from their meetings. Perhaps one of the positive results of the lockdown is the ability to see how much time is wasted, which can be reduced.

Once these steps are taken, consider starting off some tasks with robotic process automation (RPA). This is when software robots can be trained to perform monotonous and repetitive tasks that save time. These virtual assistants don’t wobble around an office, they’re snippets of code that work like little assistants on your screen. They can be trained to take control of the mouse, keyboard, and software to lighten the workload. They are great for processing invoices, sorting emails, and entering data. This allows people to focus on the work that offers greater value.

Finally, don’t miss the ride, just because you’re not commuting. With people operating from home, many now miss the natural decompression and thinking time that these moments of sitting in a car, bus, train, or subway provide. Some of the collaboration tools we’ve become accustomed to have built-in virtual commuting features that inspire people to finish tasks, plan for the next day, and even engage in mindfulness activity.

Forbid word b
The next time someone asks you how your week went, take a deep breath and remember to tell them what you accomplished, not how busy you were. Or better yet, tell them you had a great week and everything was under control. Let them see how effortless success can be when you take the right steps.

There are hundreds of technological ways to increase efficiency individually and between organizations. Many of us have only scratched the surface of our power. But now that we are using all of these platforms, let’s explore what they can offer and ban the b word forever.

[i] HR Magazine, Employees continue to overwork during third confinement

[ii] The Guardian, UK productivity slowdown worst since industrial revolution – study

[iii] ONS UK productivity flash estimate: April to June 2021

[iv] Remote Work Trend Report: Meetings

[v] Smallbusiness.co.uk, Fatigue affects the productivity of UK businesses

[vi] BBC, Little Breaks That Relieve Your Body and Reboot Your Brain


Source link

]]>
https://work-fromhomee.com/why-we-need-to-ban-occupied-in-a-post-pandemic-world/feed/ 0
Growing business demand for AI sees UNSW partnering with IBM https://work-fromhomee.com/growing-business-demand-for-ai-sees-unsw-partnering-with-ibm/ https://work-fromhomee.com/growing-business-demand-for-ai-sees-unsw-partnering-with-ibm/#respond Wed, 20 Oct 2021 03:01:00 +0000 https://work-fromhomee.com/growing-business-demand-for-ai-sees-unsw-partnering-with-ibm/ More than two dozen businesses and nonprofits have recruited students from UNSW Business School to meet the challenges of their organizations, helping students prepare for the future of business. UNSW business students solved 50 real-world problems for more than 30 businesses and nonprofits using new technologies like artificial intelligence (AI) as part of a collaboration […]]]>

More than two dozen businesses and nonprofits have recruited students from UNSW Business School to meet the challenges of their organizations, helping students prepare for the future of business.

UNSW business students solved 50 real-world problems for more than 30 businesses and nonprofits using new technologies like artificial intelligence (AI) as part of a collaboration between UNSW and IBM.

This collaboration is part of IBM’s global commitment to provide 30 million people of all ages with the new skills needed for the jobs of tomorrow by 2030 and to address critical skills shortages in Australia.

The Product Analytics course (which is part of the Master of Commerce Marketing Analytics specialization and the Bachelor of Commerce Marketing major) provides students with access to the latest IBM technologies to create AI-powered virtual assistants that use natural language as part of their semester project. The program aims to create an immersive experience in creating AI solutions and helps prepare students for changes in the workplace.

IBM Technology Garage leader David Provest said companies across industries, from e-commerce and marketing to healthcare and finance, are increasingly turning to virtual assistants to improve performance. customer and employee experience.

“Now and in the future, building virtual assistants is a highly sought-after professional skill among businesses and start-ups as more and more organizations seek to adopt AI,” he said. -he declares.

“Many aspects of the application of AI and conceptual thinking are not limited to technology and engineering students. Instead, anyone can learn and add these skills to their toolbox and apply them to various parts of the business landscape. That’s why IBM is committed to partnering with a wide variety of organizations.

During the course, students are asked to briefly describe the purpose or mission of the organization, identify the business challenge, and determine if their organization already has a chatbot or why it might need one. new (for better customer service or to sell products, for example). Students should then identify customer needs using a design-thinking process before developing a chatbot.

Students working with a company called Scale Nomad have created a lead generation chatbot, which means it can identify potential customers, spark their interest in the products or services the company offers, build relationships, and respond to inquiries. customer questions in conversational English.

To date, 11 companies have expressed interest in hiring student interns who have worked on their chatbot projects over the past year. In addition, around 40 students were also offered internship opportunities in the organizations for which they have carried out projects in order to implement their chatbots offered on their website or in their messaging on social networks.

Jack Gifts, professor and director of the School of Marketing at UNSW Business School, said university education should inspire teachers and students to jointly develop knowledge that will be relevant in a diverse and changing array of future scenarios. possible.

“Not only will graduates be better suited to the workplace, their performance and productivity will be improved as they continuously review

/ Public distribution. This material is from the original organization / authors and may be ad hoc in nature, edited for clarity, style and length. The views and opinions expressed are those of the authors.


Source link

]]>
https://work-fromhomee.com/growing-business-demand-for-ai-sees-unsw-partnering-with-ibm/feed/ 0
Forsyth County Schools Recognized by State Education Leaders, IMS Global for New Analytics Dashboard https://work-fromhomee.com/forsyth-county-schools-recognized-by-state-education-leaders-ims-global-for-new-analytics-dashboard/ https://work-fromhomee.com/forsyth-county-schools-recognized-by-state-education-leaders-ims-global-for-new-analytics-dashboard/#respond Mon, 18 Oct 2021 21:04:33 +0000 https://work-fromhomee.com/forsyth-county-schools-recognized-by-state-education-leaders-ims-global-for-new-analytics-dashboard/ “When we started, I thought it was about creating a dashboard,” Fleming said. “Have something that people can visit, and they would be amazed. I quickly realized, the dashboard is nice, but no one has time to go. No one has time to click and sort the data. So I really believe that after speaking […]]]>

“When we started, I thought it was about creating a dashboard,” Fleming said. “Have something that people can visit, and they would be amazed. I quickly realized, the dashboard is nice, but no one has time to go. No one has time to click and sort the data. So I really believe that after speaking with Evans, Teaching and Learning and our advisors, the best thing we can do is make it easy for them to find information.

It was then that they created, in collaboration with Microsoft, the Academic Virtual Assistant, or AVA.

AVA works similarly to other well-known virtual assistants like Siri or Alexa, pulling data that already exists to make information easily accessible to users. Fleming said he believes, however, that this may be the first time that a similar program has been created for use in educational settings.

At this time, AVA may collect information to send to teachers or counselors who may be of use to them. For example, school counselors could ask AVA to email them each morning with an updated list of students who have more than five absences. This information, updated daily, can show counselors which students they need to help and how they can help them.

From this email, counselors can click on a student’s name and access a daily report showing their name, grade level, grade point average, and another new metric: their graduation prediction score. of the diploma.

Fleming and Godwin were able to create this score by giving data on AVA students for the past 10 years and teaching them the credits the students needed to graduate. By going through this data, the machine was able to learn what factors contributed to the students’ graduation.

Using this old data, AVA was able to predict whether students graduated with a 97% pass rate.

“Then we taught him to look through all of our current students,” Fleming said. “And he does it every night. Examine each child using what you have already learned through machine learning, but also knowing what courses they need and whether they pass or fail, and predict whether they will graduate or not.

With this tool, counselors can get a better idea of ​​who they need to help academically, especially with regard to seniors who should be on track to graduate in the next year. school year. The idea of ​​this tool is to bring the district’s graduation rate to 100%.

AVA is also a chatbot that can interact with students. For example, Fleming said AVA could ask students if they want to see if they are on track to graduation or if they would like to make an appointment with their advisor, and if they do. do, AVA can arrange this meeting for them.

Going forward, Fleming and Godwin both said that AVA could be used and developed for much more in areas of the school district.

“Whatever the question [students or staff] if you have enough time to put it all together, you can ask AVA any questions related to our data, ”Fleming said. “I know it sounds a bit Star Trek-y, but it uses artificial intelligence. That’s what we already have.

Evans, Fleming and Godwin presented the new dashboard to the Forsyth County Board of Education during their last working session. During this presentation, Evans said their team and Superintendent Dr Jeff Bearden had received many requests from state and local councils in the region to further present the dashboard to the virtual assistant.

After presenting to the Georgia Board of Education and winning a Bronze IMS Global Learning Impact Award, Bearden said he plans to share his ideas with any other board interested in implementing their own dashboard.

For more information, visit the district website at www.forsyth.k12.ga.us.


Source link

]]>
https://work-fromhomee.com/forsyth-county-schools-recognized-by-state-education-leaders-ims-global-for-new-analytics-dashboard/feed/ 0
Can AI Help Prevent Natural Disasters? https://work-fromhomee.com/can-ai-help-prevent-natural-disasters/ https://work-fromhomee.com/can-ai-help-prevent-natural-disasters/#respond Sat, 16 Oct 2021 05:00:00 +0000 https://work-fromhomee.com/can-ai-help-prevent-natural-disasters/ Advanced analytics and other AI-powered tools and technologies have transformed the way organizations operate by harnessing valuable information from larger datasets and delivering important insights. With the continued growth of cognitive technologies and the increasingly widespread adoption by many industries, what will the future of advanced analytics and AI adoption look like? Antonio Cotroneo, Director […]]]>

Advanced analytics and other AI-powered tools and technologies have transformed the way organizations operate by harnessing valuable information from larger datasets and delivering important insights. With the continued growth of cognitive technologies and the increasingly widespread adoption by many industries, what will the future of advanced analytics and AI adoption look like?

With the evolution of big data analytics over the past few years, the opportunities to apply this knowledge and see how different industries are adopting AI and ML have shown tremendous value. However, the evolution and future of analytics is not without its challenges. In a recent AI Today podcast interview with Antonio Cotroneo, director of technical content strategy at OmniSci, spoke about these potential challenges as well as opportunities for industries. Antonio’s experience is helping organizations maximize their geospatial data, mapping technology, and spatial analyzes for decision making. . Anthony will present at an upcoming Data for AI community virtual event on October 28, 2021, where he will explore how geospatial companies like OmniSci can play an important role in understanding the drivers, risks and impacts of fires in Forest.

Evolution of Big Data and Data Analytics

As new developments in cognitive technologies continue to be introduced, the role of data and data analytics, especially in big data, has also evolved. The biggest change, Antonio notes, is how the collective idea of ​​AI, ML, big data, analytics and visualization is evolving towards a larger audience. Technologies that were traditionally used or understood only by hardcore practitioners such as data scientists or other AI practitioners are now moving to knowledge workers. As a result of this transition, people are starting to see the impact of AI on their day-to-day activities, both in their work and home life. Whether through new tools or downstream analytics services, individuals are able to use these advancements to inform their decisions in ways that were not possible or common before.

Antonio explains that ten years ago in the Geographic Information Systems (GIS) industry the main focus was on making observations about what had happened or on mapping current states. and the creation of visuals. This is still an important aspect, but the new goal now is to take additional steps to not only observe or orient, but to be able to follow and predict the trajectory of any phenomenon. In terms of broader trends, the commodification or consumerization of AI and ML is starting to impact a wider audience, that’s when these technologies will enter the market even further, Antonio says.

Adoption and use of AI across industries

Artificial intelligence has become a frequent topic of conversation in almost every industry around the world, but which industries are really leading the adoption of these advancements? The industries that adopt these technologies the most appear to be those that have embraced waves of technological advancement in the past. The US federal government and in particular the military, for example, play an important role in the research, development and use of AI, and other industries such as the FinTech market are also key drivers. . The industries that have traditionally pushed the boundaries of our current understanding of these concepts are those that are building the first practical examples of how they can be used and pushing us into new emerging spaces. The automotive and manufacturing industries are other key examples, with the automation of factories and transportation leading to the idea of ​​cities and connected services. In some industries, however, the privacy or security of organizations keeps these technologies and concepts behind closed doors, but the general trend in the markets is towards widespread adoption and knowledge sharing.

The growth of advanced analytics

Artificial intelligence and machine learning are part of the general trend to extract more information from data, find patterns and apply tools that reduce the cognitive load on humans. Antonio believes that the future of these advanced analytics lies again in how we will use AI and ML products in our daily lives, from a more personal or human perspective. Analyzes are already used in financial services for tasks such as predicting an individual’s default or qualification for a loan. Virtual assistants are another example of how analytics is increasingly becoming part of our personal lives. As advanced analytics increasingly become part of our routines, the future is less about the deep tech worker who is the individual interface or building solutions, services and applications, and more about users. who are affected and who use AI, ML, and analytics to accomplish even ordinary tasks.

Impacts of AI, ethical frameworks and the general future of AI

In today’s world, there are many ethical AI frameworks issued by businesses, nonprofits, governments, and industry groups. More often than not, however, these various frameworks overlap little and each focus on a small subset of aspects of using AI ethically. While most frameworks mention fairness, prejudice and dignity to some extent, there are many other areas such as consent, disclosure, contestability, interpretability and explainability, governance and accountability. ownership that are important aspects of responsible AI. These aspects explain why it can sometimes be difficult to perform the types of analyzes that are in demand today. Antonio explains that at OmniSci, teams make sure to choose data partners who organize datasets ethically and critically view these types of frameworks. There have been situations where he and his teams have had to move away from certain awkward situations where data collection can lead to sensitive privacy and security situations. This is why working with data providers who strive for both quality and fairness in generating datasets is important to present an accurate picture of the world and, ultimately, to produce good analyzes. .

The general future of AI, says Antonio, is when we don’t even realize it’s there, when systems, governments, and organizations – all the different parts of our culture – are going to work together. somehow from AI and ML. in ways we won’t even notice. In fact, we’re already entering this stage, as many people may not even be aware of how AI and ML is affecting their lives today. As this growth continues, an important area of ​​interest as a culture, as technologists, and as people in this space, is the continued push for broader research and critical thinking around AI and ethics. There are already a lot of people working on technical problems, building more efficient algorithms, better models; there is no missing data. However, in order to properly use data to produce valuable information, the focus needs to be on how to harness AI responsibly and inclusively. For more on this, Anthony will be presenting at an upcoming Data for AI community virtual event on October 28, 2021, where he will explore how geospatial companies can play an important role in understanding drivers, risks and impacts of wildfires and how data, advanced analytics and AI are impacting.


Source link

]]>
https://work-fromhomee.com/can-ai-help-prevent-natural-disasters/feed/ 0
Supply teacher shortage is straining Central Oregon schools | Education https://work-fromhomee.com/supply-teacher-shortage-is-straining-central-oregon-schools-education/ https://work-fromhomee.com/supply-teacher-shortage-is-straining-central-oregon-schools-education/#respond Sat, 16 Oct 2021 02:00:00 +0000 https://work-fromhomee.com/supply-teacher-shortage-is-straining-central-oregon-schools-education/ Country united states of americaUS Virgin IslandsMinor Outlying Islands of the United StatesCanadaMexico, United Mexican StatesBahamas, Commonwealth ofCuba, Republic ofDominican RepublicHaiti, Republic ofJamaicaAfghanistanAlbania, People’s Socialist Republic ofAlgeria, People’s Democratic Republic ofAmerican SamoaAndorra, Principality ofAngola, Republic ofAnguillaAntarctica (the territory south of 60 degrees S)Antigua and BarbudaArgentina, Argentine RepublicArmeniaArubaAustralia, Commonwealth ofAustria, Republic ofAzerbaijan, Republic ofBahrain, Kingdom ofBangladesh, […]]]>


Source link

]]>
https://work-fromhomee.com/supply-teacher-shortage-is-straining-central-oregon-schools-education/feed/ 0
Luxury brands must become peer-to-peer influencers https://work-fromhomee.com/luxury-brands-must-become-peer-to-peer-influencers/ https://work-fromhomee.com/luxury-brands-must-become-peer-to-peer-influencers/#respond Fri, 15 Oct 2021 04:32:35 +0000 https://work-fromhomee.com/luxury-brands-must-become-peer-to-peer-influencers/ To receive the Vogue Business newsletter, register here. Some of the most popular social media accounts today aren’t run by traditional influencers. Consumers are increasingly attentive to those around them, often made up of relatives and friends. More than half of consumers (56%) say their favorite type of influencer to follow on social media is […]]]>

To receive the Vogue Business newsletter, register here.

Some of the most popular social media accounts today aren’t run by traditional influencers. Consumers are increasingly attentive to those around them, often made up of relatives and friends.

More than half of consumers (56%) say their favorite type of influencer to follow on social media is “the everyday influencer,” according to research commissioned by user-generated content specialist Bazaarvoice. These social media users include friends and family, as well as trusted online friends they may never have met. This type of influencer is trusted because they are or feel like a personal connection, as opposed to ambitious influencers and celebrities, who were more popular before the pandemic.

Over the past 18 months, the desire for more intimate and trusting relationships has also impacted luxury commerce, with an increase in one-on-one services. “Throughout the pandemic, our personal shopping service for our best customers has become more popular and important than ever,” said Sabah Naqushbandi, director of global marketing at Porter.

Going forward, a richer, more personalized engagement is here to stay. Operating in the timely intersections of personalization and social commerce, brands and retailers have the power to build communities and have conversations with customers. Among luxury brands such as Mr Porter, Telfar and Vestiaire Collective, the global payment and purchasing service Klarna is answering the call for a closer connection with its customers.

Study your movements

Being a more personalized brand goes beyond knowing what matters to your customer. Brands must build a peer-to-peer community rooted in societal movements that drive consumer values. For many luxury customers, the issue that forms the basis of conversations and preferences is sustainability.

“Sustainability is at the heart of what the luxury consumer wants,” says David Sandstrom, Klarna Marketing Director. He observes how sustainability shapes the purchasing choices of Klarna’s 90 million customers around the world. Data from Klarna’s recent reopening report shows that sustainability is already the # 1 consideration for its 20 million customers in the United States, representing 48% of Gen Z and 39% of Gen Y. “It doesn’t. is not new, says Sandstrom. “The difference now is people are willing to pay for it.”

Used platforms see shared values ​​and constructive connections between peer-to-peer buyers and sellers. Vestiaire Collective, for example, has “evolved beyond a brand to become a global community of fashion activists,” explains Arnaud Collin, Director of Revenue. The growing environmental concerns of the platform community are contributing to the growth of B Corp. A 2020 survey by the Boston Consulting Group co-created with Vestiaire Collective found that 70% of used buyers appreciate the sustainability aspect of second-hand consumption, up from 62% in 2018.

Superior quality drives conversational commerce

Luxury values ​​align with a more thoughtful and conscious approach to buying, leading to an increase in virtual retail spaces for intimate conversations and thoughtful buying discussions.


Source link

]]>
https://work-fromhomee.com/luxury-brands-must-become-peer-to-peer-influencers/feed/ 0
Sber at Sibos: beyond banking to technology https://work-fromhomee.com/sber-at-sibos-beyond-banking-to-technology/ https://work-fromhomee.com/sber-at-sibos-beyond-banking-to-technology/#respond Wed, 13 Oct 2021 21:28:33 +0000 https://work-fromhomee.com/sber-at-sibos-beyond-banking-to-technology/ Sber expects the banks of the future to be built on a multimodal architecture using voice, touch, gestures and computer vision interchangeably for an incredible user experience. Few bankers openly admit that banks are “strange organizations,” let alone add “proud to be,” but few think of banking like David Rafalovsky, executive vice president and chief […]]]>

Sber expects the banks of the future to be built on a multimodal architecture using voice, touch, gestures and computer vision interchangeably for an incredible user experience.

Few bankers openly admit that banks are “strange organizations,” let alone add “proud to be,” but few think of banking like David Rafalovsky, executive vice president and chief technology officer at Sber.

In fact, the executives of Sber, formerly Sberbank, Russia’s oldest and largest bank with over 100 million customers and 3 million corporate customers, would rather you didn’t even call it a bank. “We are an e-commerce company,” Rafalovsky insisted this week at the Sibos annual conference.

Instead of talking about transactions, personal loans and mortgages, the traditional types of banking services provided by most banks, including Sber, Rafalovsky talked about his three virtual assistants, who look and behave alike. same way on all channels of the bank and can follow and help. customers with difficult transactions, like recommending a soundtrack to buy if they’re watching a movie.

“It’s a different way of thinking about how to help customers make choices,” he noted, in a small group conversation with Wired UK’s founding editor-in-chief David Rowan. .

It doesn’t stop at the bank. Sber has built its own cloud-based platform, SberCloud; an autonomous car called FLIP, which she describes as the taxi of the future; and SberMarket, which helps customers find jobs, order food, access healthcare, send a package, or order a ride. It’s all part of the bank’s continued reinvention as a technology services company. Around the same time last year, he was talking about his “robot lawyer,” an AI system to verify a company’s legal status and associated risk elements, and gimmicks like SberBox, a TV streaming device; and SberPortal, a smart speaker voice recognition system with display. His virtual assistants compare themselves to Siri and Alexa.

The development of such non-bank or bank-adjacent services puts Sber in direct competition with deep-pocketed tech companies like Apple, Deliveroo, Tesla and Uber. But Rafalovsky believes that the (old) bank doesn’t really have a choice: “We have to face everyone. It’s a question of survival. “

“Name me a very profitable European banking institution,” he told Sibos. “You would be hard pressed. Pure banking is a very difficult business to keep making money. We don’t see it continuing in the same form as in the past. “

One need only look at the rise of integrated finance – companies integrating financial services (credit, payments, loans, insurance) into applications or product offerings as those services are consumed – to realize that services banking and transaction services become public services. “It is not enough to have a banking app,” Rafalovsky commented. ” You have to give [the customer] something on an emotional level. While the advisory and service part of financial services will survive, transactional activity will become a commodity. “

Rafalovsky expects the banks of the future to be built on a multimodal architecture, interchangeably using voice, touch, gestures and computer vision to deliver an incredible user experience. “We want the emotional attachment between the product and the customer to be with us,” he explained. “This is why we have invested in a family of virtual assistants. “

Over the next five years, virtual assistants could take on an even more comprehensive, hologram-like form, he said, that clients could “trust, stroke and interact with.” He expects the man to rely more on “a lot more assistance from various devices.”

Such a future raises important questions about data privacy and security, which Sber will leave to the market. “Each customer will decide how much data they provide to us based on the value and usefulness we give them,” Rafalovsky said. “If, as an industry, we keep inventing useful services, and in return we ask for a little more data, customers will be ready to provide us with more personal data.

So how did Sber turn into a tech company in such a short time? At the end of the day, it’s a matter of corporate culture. “We don’t have a separation between IT and business. IT is business, ”Rafalovsky explained. “We didn’t call ourselves a tech company and didn’t do anything. We build the technology.

“And our engineers are very happy to be in this environment,” he added.


Source link

]]>
https://work-fromhomee.com/sber-at-sibos-beyond-banking-to-technology/feed/ 0
What the future of digital claims looks like https://work-fromhomee.com/what-the-future-of-digital-claims-looks-like/ https://work-fromhomee.com/what-the-future-of-digital-claims-looks-like/#respond Tue, 12 Oct 2021 16:17:00 +0000 https://work-fromhomee.com/what-the-future-of-digital-claims-looks-like/ What is driving your digital claims transformation program: COVID? Competetion? Or cost? Whatever the answer, we risk leaving the customer out of the equation in the rush to digitize and automate insurance processes. This is the warning that resonates from a recent research report by IT analyst Forrester, which found that consumers do not trust […]]]>

What is driving your digital claims transformation program: COVID? Competetion? Or cost? Whatever the answer, we risk leaving the customer out of the equation in the rush to digitize and automate insurance processes.

This is the warning that resonates from a recent research report by IT analyst Forrester, which found that consumers do not trust digital ‘black box’ claims processes and much prefer talking to a human being. . You heard that right.

Throw technology to the problem
This has implications for insurers who have invested heavily in digitizing claims processes in order to lower the cost of call centers and replace manual processes with automated ones. This was the dominant advice to insurers of large consulting and technology companies who argued that further digitization leads to improved efficiency and better customer service.

It’s also food for thought for organizations that are quickly introducing piecemeal tech features to solve a problem, such as chatbots, online customer self-service, and photo apps, but from a technological standpoint. rather than human.

While these additional services can certainly improve the efficiency of the claims handling process, it is essential that you give your customer service agents, adjusters and claims managers what they need to provide the human touch.

Maybe it’s time to take a more user-centric approach, reinvent the customer journey, and find out what customers want.

Give a hand
While insurers have been busy adding self-service functionality for things like first notice of loss, adjustment process and payment, Forrester found that 56% of respondents prefer working with one person rather than using digital self-service tools.

Customers may very well file a claim online using self-service, immediately followed up with a phone call to confirm that the process worked. This undermines the value of digital enhancements, which aim to ease the load on complaints and contact center resources, says Forrester. And it also means that the features don’t necessarily save the business money, but double the points of contact with customers.

Even the most tech-savvy customers are calling to follow up. Mainly because they want someone to explain what’s going on behind the scenes regarding the insurer’s decision-making and process, said Ellen Carney, senior analyst at Forrester, who co-wrote the report.

The human touch
Seekers crave human contact, Forrester notes, and that should inspire rethinking.

This is not an argument against automating the claims process or AI features that speed up claims assessment, such as natural language document filtering and virtual assistants, or data analytics that improves risk, fraud and post-claims reviews.

However, the types of abilities that you may need to prioritize your investment in are those that empower your employees to be more effective in providing an empathetic experience and being more human. This may be where you gain efficiency, speed up your processes, and build trust and long-term profitable relationships.

A user-centric approach
The end-to-end complaints process is larger and more complex than the part the customer sees. This is one of the main reasons why customers choose to call the insurer as well as communicate online. However, it is not enough to streamline and automate these internal processes. Insurers need to take a user-centric approach and prioritize and identify areas that require investment.

The goal may be to bring greater transparency to opaque internal systems or to dramatically improve and humanize those elements of the complaints process that matter to the customer. You can then build the other parts of your departments around the IT response in a way that supports and improves the whole process.

For many insurers, the E2E process takes place across multiple systems, with no single point where they can add value to interactions with customers. Thus, to improve and free up staff to focus on the “golden moments” of the process, it will require significant investment in systems and processes in multiple areas.

There is an alternative, however, and that is to design the E2E process to be user-centric and align your business to respond quickly to changing customer needs.

1. Move fast, fix things
Amazon founder Jeff Bezos Talk about a day 1 philosophy that the organization should always have an entrepreneurial and start-up mindset. This allows him to make high quality, high speed decisions. It also offers the flexibility to avoid a single decision-making process and the ability to pivot quickly.

“You have to be good at recognizing and correcting bad decisions quickly. If you’re good at correcting the course, getting it wrong can be cheaper than you think, while being slow is definitely going to be expensive, ”Bezos advises.

2. Incorporate design thinking
A more human-centered, responsive and personalized approach might involve integrating Design Thinking from the start, where you start by empathizing with the user and researching their needs; then define their needs and problems, create ideas, prototype your solutions and finally try them out. This could mean the difference between presenting your customers with an opaque complaints system and a more interactive, transparent and customer-centric system.

3. Take an agile approach
It could also involve incorporating flexibility from the start of a technological change program. Defining a new process up front and then trying to integrate it into day-to-day operations rarely works, and customer needs are constantly changing. What works today may change in a year. Your approach needs to be able to respond to future changes, and for that you need an approach with nimble thinking at its heart. It is as much about a mindset and an approach as it is about development techniques and technologies.

Technology must always be a means to an end, rather than an end in itself. Let’s humanize the insurance claims process and bring the industry to a new level of customer focus.


Source link

]]>
https://work-fromhomee.com/what-the-future-of-digital-claims-looks-like/feed/ 0
Is Baidu’s stock cheap at 150? https://work-fromhomee.com/is-baidus-stock-cheap-at-150/ https://work-fromhomee.com/is-baidus-stock-cheap-at-150/#respond Mon, 11 Oct 2021 08:11:52 +0000 https://work-fromhomee.com/is-baidus-stock-cheap-at-150/ [Updated 10/07/2021] Baidu update Baidu’s stock (NASDAQ: BIDU) has fallen 30% from $ 216 to $ 150 since the end of 2020. In comparison, the S & P500 at large has risen 16% over the same period. Trefis analysis of BaiduAssessment of is $ 224, implying that the stock looks cheap at its current price. […]]]>

[Updated 10/07/2021] Baidu update

Baidu’s stock (NASDAQ: BIDU) has fallen 30% from $ 216 to $ 150 since the end of 2020. In comparison, the S & P500 at large has risen 16% over the same period. Trefis analysis of BaiduAssessment of is $ 224, implying that the stock looks cheap at its current price. In September, all Chinese stocks fell in response to reports that Chinese real estate giant Evergrande Group could be forced into bankruptcy. During the year Baidu’s stock has mostly fallen as China continues its regulatory crackdown. The company is not only likely to face strict antitrust rules. Regulators are also unlikely to approve the company’s $ 3.6 billion purchase of YY Live.

Overall, however, we believe Baidu at current price has upside potential due to expected revenue growth. We are waiting Baidu’s revenues to $ 17.7 billion for 2021. In addition, its net income is expected to be $ 3.3 billion, bringing EPS to $ 9.47. For fiscal 2022, revenue is expected to increase by $ 19.1 billion, bringing its net profit to $ 4 billion. This will increase the EPS figure to $ 11.55 which, together with the P / E multiple of 19.4x, will lead to by Baidu Evaluation about $ 224, which is 48% more than the current market price.

[Updated 03/25/2021] Does Baidu stock have moderate upside potential?

Up 62% since the end of 2018, Baidu’s stock (NASDAQ: BIDU) has moderate upside potential. Google’s Chinese rival Baidu has seen its stock drop from $ 159 at the end of 2018 to almost $ 257 now, compared to the S & P500 which has gained 59% since late 2018. The company mainly generates advertising revenue which has suffered from the pandemic due to Chinese companies are cutting their marketing budgets. To compensate for its addiction to advertising, the company has branched out into artificial intelligence, cloud computing, and other areas. In January, it started a new company to produce electric vehicles with the help of Chinese automaker Geely. The company will provide smart driving technologies to the company while Geely will provide automotive manufacturing expertise. In 2020, the company saw its revenues and profits increase (due to greater operational efficiency) and its P / E multiple increased.

Despite the Covid-19 crisis, BIDU saw its turnover increase by 10% in 2020 mainly thanks to the digitalization of the industrial Internet. The company’s EBITDA margin increased to 26% for the year from 17% the previous year. In 2021, we forecast Baidu’s revenue to reach $ 17.9 billion. In addition, its net profit is expected to remain stable at around $ 3.34 billion, bringing its EPS to $ 9.74, which, together with the P / E multiple of around 29.4x, will lead to a valuation of Baidu d. ‘about $ 286, or 11% above its current level. market price.

[Updated 08/07/2020] Baidu Stock: Google’s Chinese rival has more potential despite 50% rally

After rising 50% from the lows in March this year, at the current price of about $ 125 per share, we think Baidu’s stock (NASDAQ: BIDU) has more to do. Leading Internet Search Provider in China saw its stock underperform during the coronavirus crisis, falling 1% year-to-date (compared to S&P growth of 4%). Baidu’s stock is also around 46% lower than it was at the end of 2017, just over 2 years ago.

Great concerns about competition in the Chinese advertising market from competitors such as ByteDance, its growing reliance on its unprofitable iQiyi streaming video for revenue growth and the popularity of apps such as WeChat from Tencent – drove the company’s shares down for the third year in a row. Although the decline in the company’s shares is partly self-inflicted, the overall online advertising market in China itself has slowed since the country’s economy began to slow amid U.S. trade tensions since the last decade. ‘last year. It should be noted that Baidu generates the majority of its revenue from online advertising. And the data it collects from users in this process, along with its presence and expansion into smart speakers, virtual assistants, and driverless cars, promises a potential growth trajectory in the intelligence market. artificial (AI).

Although Baidu’s revenue grew 18% during the 2017-2019 period, this growth was more than offset by a 24% decline in profitability as the adjusted net margin fell from 26.2% in 2017 to 16.9% in 2019. The share price has fallen significantly during this period due to lower margins. This drop resulted in the P / E multiple falling from 24x in 2017 to 17x in 2019. Although the multiple is currently at 2019 levels, we expect it to continue to grow through its investments in the sector. of AI.

So how has the coronavirus affected the stock?

Baidu’s first quarter revenue fell 7% year-on-year (year-on-year) to $ 3.18 billion, as shelter-in-place orders had a marked impact on the internet company’s sales . While revenue from its core business (flagship research, feed and artificial intelligence businesses) was down 13% year-on-year, iQiyi’s revenue grew 35% year-on-year in the first quarter. However, adjusted operating profit before tax increased 38% year-on-year on the strength of the margin numbers.

The internet company has successfully made the transition to mobile devices. The number of daily active users increased 28% year-on-year to 222 million, with in-app search queries up 45% year-on-year. Going forward, this growth could also offset the headwind of a weak online advertising market.

For the second quarter, Baidu expects revenues of around $ 3.5 billion to $ 3.9 billion, or -5% to 4% year-on-year growth. This assumes that basic income growth will range from -8% to 2% year-on-year. Baidu has not returned to its prime, but it is taking a few steps in the right direction as China begins to breathe new life into its economy. The company has invested heavily in its cloud computing segment in recent years and has announced plans to deploy 5 million smart cloud servers by 2030 and train 5 million AI experts over the next 5 years. Not all of its AI investments are generating significant revenue for the company yet, but should strengthen its business in the long run.

Invest with Trefis wallets that beat the market
See everything Trefis price estimates

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.


Source link

]]>
https://work-fromhomee.com/is-baidus-stock-cheap-at-150/feed/ 0
What to expect from the next Google event – The Clare People https://work-fromhomee.com/what-to-expect-from-the-next-google-event-the-clare-people/ https://work-fromhomee.com/what-to-expect-from-the-next-google-event-the-clare-people/#respond Sat, 09 Oct 2021 16:10:56 +0000 https://work-fromhomee.com/what-to-expect-from-the-next-google-event-the-clare-people/ On day 20 in October, Google will host a new event to finally launch the Pixel 6 range, which will include two phones: Google Pixel 6 and Google Pixel 6 Pro. Both models were briefly unveiled months ago, but now the manufacturer must finally reveal all the details about them, along with pricing and availability […]]]>

On day 20 in October, Google will host a new event to finally launch the Pixel 6 range, which will include two phones: Google Pixel 6 and Google Pixel 6 Pro. Both models were briefly unveiled months ago, but now the manufacturer must finally reveal all the details about them, along with pricing and availability information.

  • Google Pixel 6 Pro is featured in a new video with the Tensor chip and Material You
  • Pixel 6 Pro leaks in new test showing evolution of Tensor chip
  • Pixel 6 and 6 Pro have leakage prices and may cost less than their competition

The Google Pixel 6 range is the first to offer a branded chipset, the Tensor, developed in partnership with Samsung. According to the leaks, the component has eight processing cores, two Cortex-X1 at 2.8 GHz, two Cortex-A71 at 2.19 GHz and four Cortex-A71 at 1.8 GHz. graphics is in Mali-G GPU78 from ARM.

How to watch the Google event

The Google Pixel 6 line presentation event will take place on October 19 to 14 Brasilia time, and can be watched by the official Google channel on YouTube, with possible sharing on brand profiles on other social networks.

Want to keep up to date with the hottest tech news of the day?

Access and subscribe to our new youtube channel, Canaltech News. Every day a summary of the main news from the tech world for you!

What to expect from the Google Pixel 6 line

(Image: Disclosure / Google)

In addition to using a home-designed chipset for the first time, both models in the Google Pixel 6 line are expected to have advanced specs. This will bring the family back to the level of high-end models after the questionable decision to launch the Pixel 5 as a middleman, competing with rivals like Apple and Samsung.

Specifications are to include options of up to 8 GB of RAM with 256 GB of internal storage in the base version of the series, while the more advanced model will have up to 14 GB of RAM and 512 GB of storage.

In addition, Google Pixel 6 will have a dual set of rear cameras, with a Samsung GN1 main sensor of MP and an ultrawide Sony IMX512 of 000 MP. Selfies are provided by an 8 MP lens. Google Pixel 6 Pro will have an additional camera on the back, additionally bringing a 25 MP periscopic lens with 4x optical zoom. The front camera will also have an upgrade, with MP sensor.

(Image: Disclosure / Google)

Regarding the screen, the simpler version comes with a 6.4-inch flat screen, with a resolution of 1024 and an update rate of 90 Hz. The Pro variant, in turn, will feature a curved screen. 6.71-inch, with a resolution and faster update rate of 90Hz, in case the rumors are confirmed.

Finally, the “common” Google Pixel 6 will be powered by a 4.256 mAh battery, while its big brother will have a 5.12 mAh component with support for 48 W fast charging. Both models will arrive in stores with Android. – latest version of company software – factory installed.

In addition to the spec sheet part, the Pixel 6 comes with a completely redesigned look to differentiate itself in the busy smartphone market, bringing a “camera bar” that splits the two finish color tones and a hole centered on the screen for the selfie camera.

  • Android 12 is already available, but not for you; understand why
  • To make it easier for you, see the expected technical sheet for each model:

    Google Pixel 6: technical file possible

    (Image: Disclosure / Google)

  • Screen: 6.4-inch with Hz refresh rate and 1440p resolution

  • Chipset: Google Tensor
  • RAM memory: up to 8 GB
  • Internal storage: Up to 256 GB
  • Rear camera: 33 MP + 000 MP ultra wide
  • Front camera: 8 MP
  • Battery: 4,649 mAh
  • Operating System: Android

    Google Pixel 6 Pro: technical data possible

    (Image: Disclosure / Google)

  • Screen: 6.78-inch with 71Hz update rate and 1080p resolution
  • RAM memory: Up to 04 GB
  • Internal storage:

    Up to 512 GB

  • Rear camera: 25 MP + 25 MP with 4x + 12 MP zoom
  • Front camera : 14 MP
  • Battery: 5,000 mAh with 19W load
  • Operating system: Android
  • Possible prices of the Google Pixel 6 range and availability

    512659 (Image: Disclosure / Google)

    So far, there is no official information regarding the prices that will be charged for the Google Pixel 6 and Google Pixel 6 Pro. rumors suggest that the base version of the line will hit stores with prices starting at 512 euros (around R $ 4,120 in direct conversion), while the more complete model will cost from euros (BRL 5,614).

    In the announcement, the brand must also already provide more detailed information about the pre-sale period and when they will arrive on the shelves.

    What else can be announced by Google during the Day 19 event

    In addition to new cell phone models, the company can also make brief comments on other products during the presentation. That said, no official launch is planned, but Gigante das Buscas could make mention of the Google Pixel Fold, the company’s first foldable cellphone model, which could be touted as another option for the brand to compete with Samsung and Xiaomi.

    And this is not the only product in a category never before seen for the company to be presented at the event. Indeed, the Pixel Watch, which is expected to be Google’s first smartwatch, could also be mentioned briefly, in addition to the Pixel Tab which is expected to mark the company’s return to the tablet segment after the unsuccessful foray into Pixel. Slate.

    Finally, it is possible that the Google Nest line will also appear during the presentation. No official release is expected in the smart speaker segment, but it is possible, again, that there was a mention of the company’s virtual assistants at the time.


    Source link

    ]]>
    https://work-fromhomee.com/what-to-expect-from-the-next-google-event-the-clare-people/feed/ 0